Four Signs your Client is Toxic

  • Published on:
    January 24, 2018
  • Reading time by:
    4 minutes

Four Signs your Client is Toxic

Yay! Your business is flourishing. Sales are through the roof and you’re no longer struggling to get clients in through the doors. But alas here comes the client from hell. The one who always has a problem, drains you financially and emotionally, and wholeheartedly believes that there will never be a solution to their problem. You wonder why did they come to you in the first place?

Here’s how to spot an impossible client way before you’ve given them all of your valuable time and energy.

Changes Scope Frequently

This is the type of client that doesn’t have a clear-cut vision for their company. They begin with one project drop it after a week and ask you to hop on board immediately with their new concept. Better yet, they ask you to throw away all of the work that you’ve done and start something new. Than they come back next week and ask to change again. This is a sign that the client needs to take a step back and that you need to assign boundaries.

Impossible Demands

They call you at all hours of the day and expect answers. They request to meet you when you have meetings with other clients and will not take NO for an answer. They expect that all phone calls will be returned within five minutes and if they are not returned than they continue to call back until their requests are approved. This client’s aggressiveness is a clear indication of their lack of respect for your business.

Talks Without Listening

Don’t ever have a conversation with anyone who TALKS at you and is unwilling to listen while your talking. Yeah. Enough said.

Drastic Price Negotiation Requests

As business owners and entrepreneurs we are skilled in the art of negotiation but as women we are taught to accommodate the needs of others. Therefore, there are more clients who will attempt to downplay the scope of work that a woman owned business would provide. They will haggle down fees, ask to eliminate contracts, ask for enhanced services, lowball you and completely undermine you and your business. This client will strong-arm you into believing that you are not worthy of their business. Do not fall for this!!!

But if this client has already fallen into your lap here are some things that you can do….

Plan Ahead by having a Plan

The best way to deal with a toxic client head on is to have a plan in place. The plan identifies what are your non-negotiables in a business/client relationship and if they are breeched how you will communicate the needs of your business effectively. Ensure that this is covered in your contracts as well. This will ensure that you will have something to refer to during future discussions. 

Seek Clarity

If your client is combative simply inform them that you are in need of clarity. Ask them for step-by-step directions in writing about their specific needs. This will alleviate future communication problems as well as offer you something to refer to in the future.

Talk it Out

Resist that overwhelming urge to run and face the situation head on. Not only is it the rational way the handle the problem it is the healthiest option as well. Save your energy to create business and not combat problems. Ensure that you are wholeheartedly listening to the clients needs and that their expectations are realistic.

Just say No

And if all else fails just say no!

Remember that every problem that arises is actually a new opportunity for you and your business.

Melissa Fino

Melissa Fino is a defiant high school dropout who went on to receive her Master’s of Social Work from the University of Southern California. Melissa applies her life experience with unexpected challenges and numerous insecurities to empower women to let go of the negative in their lives and embrace the positive. Currently, she is the CEO of LoveYourLife Community, a conscious life change coach for women, writer, blogger and speaker.

You might also enjoy..

6 Money Moves To Help You End Your Year Right
by Gemila Mahbub

6 Money Moves To Help You End Your Year Right

Fall is the perfect time to check in on your financial journey, so that you can end the year without an extra luggage of stress and set yourself up for success come January. In fact, we can learn a lesson from the season itself to guide us through some simple steps that can make a huge difference. Try one or try all these handful tips to help you h
How To Keep Your Creative Side Outside Your 9-5 Job
by Margaritë Camaj

How To Keep Your Creative Side Outside Your 9-5 Job

In my eyes, humans are art. All humans hold beauty inside of them. We have the ability to create. I believe that every single human being has a creative side to them, regardless of what that creativity may be. Some may love to draw. Some may love to write. Some may love to sing. Some may love to play instruments. Some may love to dance.
3 Ways To Figure Out Your Best Career Path
by Christina-Lauren Pollack

3 Ways To Figure Out Your Best Career Path

When you’re inspired to follow your dreams and turn them into reality, your perseverance and drive will take you farther than you could imagine. That’s why finding the best career path based on what you love to do is one of the most important steps you’ll ever take. While most people say they only work because they need money, the truth is – there’
Top 5 Job Search Engines in the US. Today’s job search engines are far more than a directory of the latest job offers on the market.

Top 5 Job Search Engines in the US

Today’s job search engines are far more than a directory of the latest job offers on the market. In order to stay ahead in the highly competitive field of online job portals, these sites need to provide more and more services to job seekers, develop a platform that is intuitive, practical, and user-friendly, and attract a wide range of quality job

Join the discussion!

Leave a Reply

Your email address will not be published. Required fields are marked *